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Frequently Asked Questions

How many emails should I send before an event?

Four: immediate confirmation, speaker/agenda spotlight 7-10 days before, logistics reminder 3 days before, and a day-before nudge. Plus one post-event follow-up within 24 hours. More than that risks unsubscribes. Fewer leaves attendance on the table.

What is a normal no-show rate for events?

30-50% for free events and 10-20% for paid events. A structured email sequence (confirmation, reminder, logistics, nudge) can cut no-show rates significantly by keeping the event top of mind and removing logistical friction.

When should I send the confirmation email?

Within 60 seconds of registration. This email gets 70-90% open rates because the registrant just took action. Include a calendar file attachment (.ics) so the event hits their calendar immediately. Delays reduce both open rates and calendar adoption.

Should I email people who registered but did not attend?

Yes. Send them the slides and key takeaways with a brief 'sorry we missed you' note. Do not guilt-trip. Deliver value and mention the next event. These people showed enough interest to register, so they are worth keeping in your pipeline.

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